Medical Interpreter Service For Visitors to Japan

Article 1. Definitions

1. "User" refers to any individual, corporation, or organization that uses the Services provided by the Company.

2. "Services" refer to the support services provided by the Company under these Terms, which include coordination for medical care, interpretation, accompaniment, daily life support, and other non-medical acts. However, Company staff members who hold nursing qualifications may perform acts incidental to medical care assistance based on physicians' instructions, or daily life care, support, or health management not requiring physicians' instructions, within the scope permitted by applicable laws and regulations. All such acts shall comply with applicable laws and regulations and do not substitute for medical treatment provided at medical institutions.

3. The specific details, scope, and conditions of the Services shall be determined by the Company's website, individual contracts, or separately provided materials.

Article 2. Scope of Application and Consent

1. These Terms apply to all relationships between the User and the Company regarding the use of the Services.

2. The User is deemed to have agreed to the contents of these Terms at the time the User applies for the Services and the Company accepts such application.

3. In the event of any individual contract separately concluded between the Company and the User, or any additional provisions explicitly stipulated by the Company, such individual contract or additional provisions shall prevail over these Terms.

Article 3. Notifications

1. The Company shall notify the User of important matters regarding the Services by posting on the Company's website, sending emails, or using other methods deemed appropriate by the Company.

2. For changes or important matters that may significantly affect the User, a reasonable notification period shall be provided.

Article 4. Application and Reservation

1. To use the Services, the User shall apply via the method designated by the Company and provide accurate and up-to-date information, including name, contact information, email address, and other information reasonably required by the Company.

2. A reservation for the Services is established when the Company accepts the application and sends a confirmation notice to the User.

Article 5. Service Fees and Payment

1. Service fees shall be based on the rates presented by the Company at the time of application, in accordance with the Company's website or separately provided fee schedule.

2. The User shall pay the basic service fees stipulated by the Company prior to the commencement of the Services.

3. If the service time or duration is extended beyond the initial schedule, the Company may charge for such extension only after explaining the extension to the User in advance and obtaining the User's consent.

4. Payment methods shall be credit card or other methods designated by the Company.

5. In principle, any trouble regarding credit card payments shall be resolved between the User and the credit card company, except in cases attributable to the Company.

Article 6. Cancellations and Changes

1. If the User wishes to cancel a reservation or change the details of the Services, the User shall notify the Company in advance via the method designated by the Company.

2. In the event of cancellation due to the User's circumstances, a cancellation fee may apply based on the cancellation policy separately established by the Company and presented at the time of application.

3. The cancellation policy mentioned in the preceding paragraph shall be applied as presented to the User at the time of application and shall not be changed to the User's disadvantage after the application.

4. Regarding changes to the service content or schedule, the Company and the User shall consult to determine the feasibility and conditions of such changes.

Article 7. Reservation by Third Party (Proxy Reservation)

1. A third party may make a reservation for the Services on behalf of the User only with the User's prior explicit consent.

2. The consent mentioned in the preceding paragraph shall be confirmed by written document, email, online form, or other methods reasonably verifiable by the Company.

3. Information provided based on a reservation by a proxy shall be deemed provided by the User themselves, and responsibility for the accuracy and content of such information shall lie with the User.

Article 8. Personal Information and Privacy

1. The Company shall appropriately handle the User's personal information and special care-required personal information (including but not limited to medical conditions, treatment history, medication status, etc.) acquired in connection with the provision of the Services, in accordance with the Company's Privacy Policy and applicable laws and regulations.

2. The Company may provide such information to third parties, including medical institutions, related organizations, family members, and insurance companies, within the scope necessary for providing the Services and upon obtaining the User's consent.

3. The User agrees in advance to the handling of information as described in the preceding two paragraphs upon using the Services.

Article 9. Prohibited Acts

The User shall not engage in the following acts when using the Services:

1. Providing false, misleading, or inaccurate information.

2. Acts that violate laws, regulations, or public order and morals.

3. Acts that interfere with the business of the Company or third parties.

4. Demanding medical acts, nursing acts, treatment decisions, medication administration, injections, medical procedures, etc., from Company staff.

5. Demanding Company staff involvement in matters that should only be decided by physicians or the User themselves, such as life-and-death decisions, end-of-life care, or treatment policies.

6. Engaging in violence, verbal abuse, intimidation, or harassment against Company staff.

7. Acts that deviate from the purpose of the Services and infringe upon the rights or interests of third parties.

8. Other acts reasonably deemed inappropriate by the Company for the safe and proper provision of the Services.

Article 10. Suspension or Change of Services

1. The Company may suspend all or part of the Services, or change the schedule or content, in the event of any of the following reasons:
(1) Natural disasters, accidents, epidemics of infectious diseases, or other force majeure events.
(2) Suspension of acceptance or changes due to the circumstances of medical institutions.
(3) Sudden change in the User's health condition, or when ensuring safety is deemed difficult.
(4) When deemed necessary from the perspective of ensuring the safety of Company staff or compliance with laws and regulations.
(5) Other reasonably unavoidable circumstances.

2. In the case of the preceding paragraph, the Company shall promptly notify the User.

3. If the Service is suspended before commencement, any fees already received shall be refunded.

4. If the Service is suspended or changed after commencement, the remaining amount after deducting the fees for Services already provided shall be refunded by a reasonable method.

5. The Company shall not be liable for any additional damages incurred by the User due to suspension or changes under this Article, except in cases of willful misconduct or gross negligence by the Company.

Article 11. Suspension of Service Use

1. The Company may suspend the provision of the Services if the User violates these Terms or for other reasonable grounds, after providing an opportunity for correction.

2. If there is an urgency to ensure the safety of the User or staff, or for legal compliance, the Company may suspend the Services immediately without prior notice.

3. Suspension under this Article does not immediately imply termination of the contract.

Article 12. Copyrights

1. Copyrights to materials, documents, content, etc., provided by the Company in connection with the Services belong to the Company or the legitimate rights holders.

2. The User may view, save, and print such materials within the scope of the purpose of using the Services, and share them with medical institutions, family members, and other related parties.

3. Use beyond the scope of the preceding paragraph (including duplication, reprinting, modification, commercial use, etc.) is prohibited.

Article 13. Scope of Responsibility and Disclaimer

1. The User acknowledges in advance that the Services do not constitute medical acts or medical treatment provided at medical institutions. However, when Company staff holding nursing qualifications perform duties, they shall provide the Services with the duty of care reasonably required in light of such qualifications and applicable laws and regulations.

2. The Company assumes no responsibility for diagnoses, treatments, medication, procedures, or decisions on treatment policies made by physicians, nurses, or other medical professionals in connection with the provision of the Services.

3. Final decisions and responsibilities regarding medical content, treatment policies, feasibility of consultation, judgment on travel, and other matters that significantly affect the User's life, body, or livelihood shall reside entirely with the User.

4. The Company shall not be liable for any damages incurred by the User in connection with the use of the Services, except in cases of willful misconduct or gross negligence by the Company.

5. The Company shall not be liable for damages incurred by the User due to the acts or judgments of medical institutions, insurance companies, transportation agencies, or other third parties.

6. The Company does not guarantee that specific results, therapeutic effects, problem resolution, or outcomes expected by the User will be obtained through the use of the Services.

Article 14. Consultation

In the event of matters not stipulated in these Terms or any doubts arising, the Company and the User shall consult in good faith to resolve the issue.

Article 15. Governing Law and Jurisdiction

These Terms shall be governed by the laws of Japan. Any disputes arising in connection with the Services shall be subject to the exclusive jurisdiction of the Osaka District Court as the court of first instance.

Article 16. Exclusion of Anti-Social Forces

1. The User represents and warrants that they are not an organized crime group, a member of an organized crime group, a company related to an organized crime group, or any other anti-social force, and that they have no relationship whatsoever with such entities.

2. If it is discovered that the User has violated the preceding paragraph, the Company may suspend the provision of the Services or terminate all or part of this contract without any notice or demand.

3. Even if the contract is terminated pursuant to the preceding paragraph, the Company shall not be obligated to refund any fees already received.

Article 17. Force Majeure

The Company shall not be liable if the fulfillment of all or part of the Services becomes impossible due to natural disasters, epidemics of infectious diseases, war, terrorism, enactment or abolition of laws and regulations, administrative guidance, suspension of transportation, or other causes beyond the Company's reasonable control.

Article 18. Termination of Contract

1. The User may terminate the service usage contract for the future by the method prescribed by the Company.

2. The Company may suspend the provision of the Services and terminate all or part of the contract if the User violates these Terms or if it is reasonably determined that maintaining a relationship of trust with the User is difficult.

3. Even if the contract is terminated pursuant to this Article, obligations to pay fees already incurred, as well as provisions that should survive by their nature, such as disclaimers, limitations of liability, handling of personal information, copyrights, and exclusion of anti-social forces, shall remain in effect.

Article 19. Severability

Even if any provision of these Terms is determined to be invalid or unenforceable by law, the provisions other than such provision shall remain in full force and effect.